The CRM approach tries to Analyze data about Customers' history with a company, in order to better improve Business Relationships with Customers, specifically focusing on retaining Customers, in order to drive sales growth. One important aspect of the CRM approach is the systems of CRM that compile information from a range of different channels, including a Company’s Website, telephone, email, live chat, marketing materials, social media, and more. Through the CRM approach and the systems used to facilitate CRM, businesses learn more about their target audiences and how to best cater to their needs.